Ongoing and Platform Support

Ongoing and Platform Support

Need ServiceNow Support ASAP?!

Unleash ServiceNow’s Power with OnDemand Experts

Atello's Managed Services and Staff Augmentation are unique ServiceNow support programs designed for modern organizations to be more aligned with their technology platform. Our goal? To get you healthy and to keep you healthy, all while allowing you time to focus on the larger goal of maximizing ServiceNow’s impact on your business.


Our quality, experienced consultants can assist on either a single long-term project or a host of initiatives – both tactical and more strategic – to help your ServiceNow performance grow and build value over time.


With 30+ clients and numerous ServiceNow integrations under our belt, Atello's experts offer unparalleled expertise. Here are some examples of recent engagements.


  • Long-Term ServiceNow Support. Ensure continuous monthly expertise to ensure momentum in your ServiceNow implementation and ongoing administration.


  • Strategic ServiceNow Roadmaps. Let Atello experts look into your business challenges with a strategic business mapping and technical needs analysis.


  • Specialized ServiceNow Projects. Do you have a new implementation request, for example, you want to move forward with the Paris upgrade, or your HR department wants to integrate payroll into your existing instance? We can help shepherd your project through initial scoping, to implementation, training and ongoing support.


  • Executive Training. Sometimes adoption comes down to the aptitude of your users. We offer training at every level of your organization to ensure your users are armed with the knowledge they need to make the best of your instance.

Where could you use extra support?

Clear Your Backlog

ServiceNow requests keep backing up and the log jam is growing?  Use the extra support to get caught up (and ahead) on your instance maintenance.

Health Checks

Our support team is here to ensure that things run smoothly, so you can focus elsewhere. 

Upgrades

ServiceNow moved to an N-1 support model, this means keeping your instance up to date is vital to ensuring you’re taking advantage of all the platform has to offer.

Enhancements

From design to deployment, use on-demand resources to get your enhancements into production.

Security

Cohesively bring together security and operations tools that are typically separate – Threat Intelligence Platform, Endpoint Detection and Response, Security Information and Event Management, and Vulnerability Management Platform

Service Portal

Allow your employees or customers to leverage the data in your platform without needing an IT degree.

Expert platform support for less than a fulltime employee?! 

GET THE SUPPORT YOU NEED
Share by: