Growth, peak performance, and innovation have placed ServiceNow at the forefront of Platform-as-a-Service (PaaS) technologies over the last three years. Year after year, chief executives choose ServiceNow preferring its powerful and accessible features to less streamlined approaches of competitors. It maintains its peak functionality by releasing biannual upgrades which offer powerful and accessible new features without a steep learning curve. Its newest release, ServiceNow Paris, lived up to the hype with incredible new features and thoughtful upgrades. While ServiceNow has a proven track record of reshaping IT, how do you know it’s the right choice for your company? Our comprehensive list of the top ten questions surrounding ServiceNow’s features will help you decide.
Does ServiceNow Simplify Workflow?
Yes it does. $27.5 billion are lost in company productivity every year. ServiceNow is built to combat that loss by maintaining a model that streamlines processes for your company. ServiceNow’s interface designates and automates, removing chores like spreadsheets and emails from daily to-do lists and boosting employee productivity. Those recurrent tasks are replaced with tailored services, creating a bespoke experience for your company and clients alike.
Is ServiceNow Fast?
Yes it is! With 75% of the work completed for you, your ServiceNow package is built to optimize company activity straight out of the gate. Efficiency is built into ServiceNow as it provides you with a robust platform that offers an open architecture. This means you can modify rules and build forms that are accessible enough to plug into your existing databases. A benefit of working with a partner like Atello, is that we can build out those custom integrations for you if you do not already have an application programming interface (API) to ServiceNow.
Is ServiceNow Compatible with System Center Configuration Manager (SCCM)?
Yes, you ServiceNow is able to be integrated with SCCM in a variety of ways. ServiceNow has a Configuration Management Database (CMDB) that makes integration simple through a plugin with SCCM. This plugin is inherent to the PaaS, requiring no setup on your end. Once this connection is formed, ServiceNow accesses the information stored on that SCCM and configures it to the necessary databases within ServiceNow.
Do You Have to Upgrade with Each New Release?
No, you do not. ServiceNow operates on a n-1 model, meaning that you can use the PaaS in its newest format or its last released model. This ensures that your services are functioning optimally and that ServiceNow is able to meet company needs when users contact the help desk.
Is ServiceNow Powerful?
Yes. ServiceNow not only offers the flexibility of an open architecture, it packs a punch in each facet of its design. From application development to human resource services, ServiceNow equips enterprise service domains to deliver an intuitive user experience, optimize service carryout, evaluate service metrics, and ensure service connectivity.
Can You Use ServiceNow to Survey Employees and Customers?
Yes you can. Surveys are a built in feature of the platform for both your enterprise and your customers, and can be issued several ways. One, you can set up a survey to be sent to all employees who submit a ticket to the Service Desk. These surveys would be sent automatically once a ticket has been closed to receive feedback on their Service Desk experience. Two, you can have a general survey issued to all employees regarding their experience with the Service Desk or even general IT. Three, as far as surveying customers, ServiceNow affords a Customer Service Management (CSM) application that allows you to build out your own questionnaire. ServiceNow’s CSM can be utilized for vendors and partners as well.
Did ServiceNow Paris Update the Customer Relationship Management (CRM) Feature?
Yes, Paris does feature an updated CRM system with a new portal, chat capabilities, and registration process. The new portal boasts various enhancements in: asset management, account and contact management, case management, warranty and contract management, and knowledge management. Along with these features are offerings like anonymous chat and registration, which are crucial assets for business-to-consumer companies!
Does ServiceNow Allow Automated Password Resets?
Yes! Rather than contacting the help desk each time a password needs to be reset, ServiceNow provides several options for resetting passwords on your own. You can choose from these options depending on what would best fit your company. Personalized security questions can also be set up as an additional safeguard for users.
Is Application Portfolio Management (APM) an Option?
Yes, with the Paris upgrade ServiceNow provides Application Portfolio Management. APM works by comparing applications according to metrics defined by your company. These comparisons equip your IT department with the findings they need to modify applications for optimization, making small tweaks or scraping the app altogether. As with SCCM, APM can be used with your CMDB. This means there is no lag time in pooling your current data and delivering it back to your IT department in a simple, easy to apply format.
Does ServiceNow Offer a Conference?
Yes, typically held in Las Vegas, NV ServiceNow’s annual Knowledge conference draws over 20,000 attendees from global locations (hello, networking)! Offering an exhibition of over 400 hundred classes in 6 days, the Knowledge conference provides the opportunity for ServiceNow users to feel equipped and empowered to make the most out of this transformative ITSM.