Highlights from ServiceNow’s Kingston Release

ServiceNow Kingston

After Jakarta, which was released in early 2017, ServiceNow is all set to release Kingston. The early access version of the software update was released on November 16, 2017. But, the market launch is planned in January, 2018. Kingston Early Access has already given people a sneak peek into what the future holds. Here is all that you need to know about the much awaited Kingston update.

So What Is New ?

Better User Experience

The Now Platform gets a huge boost in terms of new and exciting features. Case in point being the Document Viewer functionality. With this Viewer, the user does not have to download the files from the platform. They can view it directly. Moreover, it is now possible to track the number of viewers and the number of downloads.

The self-service options have also been improved in this new version. They have made it possible to make a condition filter for Encryption field, which can be searched on the platform now.  One of the most impressive is the Flow Designer. This brand new interface will assist in the creation of business process flows. This is meant to be a replacement for the existing Graphical Workflow Editor (GWE). However, the GWE will still be very much there, because a number of use cases like Timers, Service Catalog, Repeat Loops and others are not supported by the Flow Designer.

Getting More Information Out of the Same Data

The new Intelligent Automation System is going to bring machine learning and the ServiceNow platform together to make more sense out of the available data. The idea is to run analytics and allow the system to find patterns in the historical data. Patterns can then be used to predict the outages that the business may suffer. It is the same data that the businesses had been collecting and analyzing so far, but it is being used in a more ‘intelligent’ way by the platform.

Better Business Performance

With the AI-powered Intelligent Automation Engine, the Kingston update will allow businesses to become more efficient than ever. They will be able to separate, delegate, and automate their tasks depending on the past patterns. Since it is an AI system, it will learn from the data it is using and improve as it goes.

How Does It Differ From Jakarta?

Jakarta, which was released in 2017, was all about creating better service delivery mechanisms for businesses to serve their customers more efficiently. So, it included automation to maximize performance and simplify knowledge sharing so that users and customers can easily find what they want. With the Kingston update, the goal remains the same, but the approach is different. This time around, it is all about predictive tools and intelligent automation. Businesses can predict service issues beforehand and automate tasks to reduce the downtime. It will definitely provide a stronger armor to businesses to compete in the ever-evolving business environment.

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